Employee Spotlight: Valentyna Rudkovska
At Matador, our people are at the heart of every innovation. Today, we’re excited to shine the spotlight on Valentyna Rudkovska, our energetic and dynamic Head of Support, who’s building the backbone of how our customer support runs.
Q: Tell us about your role at Matador.
As Head of Support, I get to be the architect of how our team runs. I design processes, keep tickets from spiraling into chaos, and ensure the customer experience stays sharp. Since I’m on the younger side for this kind of role, I like to think I bring fresh energy (and probably too many emojis in team chats 🤭) while keeping everything on track. Collaboration with other teams is also huge—I share customer insights, improve workflows, and help brainstorm new ideas to keep us all aligned.
Q: What excites you most about working in automotive AI technology?
I love how automotive AI takes away the mundane, repetitive tasks—like manually tracking every single text—so employees can focus on what really matters. It frees up time for face-to-face communication, more personalized dealership experiences, and less stress overall. Teams sell more while feeling less overwhelmed—it’s a win-win.
Q: Can you share a memorable moment or proud achievement since joining Matador?
I’m incredibly proud of my team’s growth. We started with no processes and relied heavily on other teams for knowledge. Now, we’re able to resolve nearly 50% of tickets independently—without pulling in the dev team. Watching my team take ownership and become self-sufficient has been so rewarding.
Q: How does Matador’s culture influence your daily work experience?
Matador’s culture of speed, client focus, and rapid development really shapes my daily work experience. We move fast, adapt quickly, and always keep the customer top of mind—which means every day is dynamic and full of learning opportunities. I love that even while we work hard, the environment encourages collaboration, problem-solving, and celebrating the impact of what we do.
Q: What’s your favorite feature of the Matador platform, and why?
My favorite aspect of the Matador platform is how it delivers custom-tailored responses and behavior for every possible type of customer inquiry. It feels less like ‘just another platform’ and more like a smart extension of the dealership team—always ready with the right response at the right time.
Q: Outside of work, what passions or hobbies energize you?
Outside of work, I love spending time with friends, practicing yoga, and traveling whenever I can. I also enjoy being outdoors or sometimes just taking a whole day to do absolutely nothing—it’s the perfect way to recharge and come back energized.
Q: Fun fact about you?
I have a pretty amazing dog radar and can spot them anywhere —so I always end up screaming ‘Doggoooo!’ whenever I see one in the street. I just can’t resist!
