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Reynolds and Reynolds Integration
Matador is RCI-certified for Reynolds ERA. Repair orders, RO status and service appointments flow into Matador over the certified interface, and service follow-up runs off real shop data.
Exactly What Reynolds and Reynolds Syncs
What's live on the integration today, so you can plan your process around it.
Included
Live today on the Reynolds and Reynolds integration.
- Repair orders received as they are written
- Live RO status
- Service appointments
- Automations driven by live service history
- Automations driven by historical service data
What Changes With Reynolds and Reynolds Connected
Reynolds does not hand out access casually, and that is the point of this one. Matador holds RCI certification for ERA, which means the connection is a reviewed, sanctioned interface rather than a scraped workaround: it stays inside what Reynolds supports, and it keeps working when the DMS is updated. What comes through is the same rich service picture: the RO as it is written, its status as it moves, and the service history behind it for building lapsed-customer and declined-work campaigns.
Read about the RCI re-certification ↗Connect
Matador is granted read access to Reynolds and Reynolds service data: repair orders, status, appointments.
Set the triggers
Choose what fires a message: RO closed, service declined, mileage interval, months since last visit.
Follow up automatically
Customers get messages tied to real shop events, and replies come back into one inbox.
What Runs on Top of the Reynolds Connection
The integration is the plumbing. These are the AI agents and tools that use it to answer, follow up and book — all included in the platform.
AI Reply
Every internet lead answered by text in under 30 seconds, then worked to a booked appointment.
Explore AI Reply →AI AgentCall AI
The AI receptionist that answers every inbound call, books service and routes the rest.
Explore Call AI →AI AgentChat AI
Website chat that turns anonymous visitors into names, numbers and booked appointments.
Explore Chat AI →AI AgentAI Follow-Up
Months of automated follow-up that revives cold leads without anyone driving it.
Explore AI Follow-Up →PlatformSMS Broadcast
Compliant text campaigns to your whole database, segmented on real conversation data.
Explore SMS Broadcast →PlatformAnalytics & Scorecard
Every conversation, appointment and outcome measured on one dashboard, per store and per rep.
Explore Analytics & Scorecard →Proof From 1,500+ Rooftops
What dealers report on G2 after putting Matador on top of the stack they already run.
“Our Contact Made % has increased. We have set more appointments due overnight to the ability to communicate with clients during non business hours.”
“Way better internet lead response times and customers getting their questions answered much faster for both sales and service.”
“Biggest problem was follow up, and since Matador, it’s been significantly better. Better follow up and more involvement from Sales People with clients. It’s helped us on weekends when we’re closed, holidays, late nights when we have those random leads coming in at 3AM.”
Fifteen minutes. We replay your own leads, not a slide deck.
Questions Worth Asking
Is the Reynolds integration certified?
Can Matador write service appointments into Reynolds?
What can I automate off Reynolds data?
How long does it take to connect?
See It Running On
Your Reynolds and Reynolds Data
See it running against your own stack. Fifteen minutes, no slide deck.