DMS

Reynolds and Reynolds Integration

Matador is RCI-certified for Reynolds ERA. Repair orders, RO status and service appointments flow into Matador over the certified interface, and service follow-up runs off real shop data.

Book a Demo All Integrations

DMSCategory

Read from the DMSDirection

Repair orders + historyData

What Connects

Exactly What Reynolds and Reynolds Syncs

What's live on the integration today, so you can plan your process around it.

Included

Live today on the Reynolds and Reynolds integration.

Repair orders received as they are written
Live RO status
Service appointments
Automations driven by live service history
Automations driven by historical service data

Why It Matters

What Changes With Reynolds and Reynolds Connected

Reynolds does not hand out access casually, and that is the point of this one. Matador holds RCI certification for ERA, which means the connection is a reviewed, sanctioned interface rather than a scraped workaround: it stays inside what Reynolds supports, and it keeps working when the DMS is updated. What comes through is the same rich service picture: the RO as it is written, its status as it moves, and the service history behind it for building lapsed-customer and declined-work campaigns.

Read about the RCI re-certification ↗

Connect

Matador is granted read access to Reynolds and Reynolds service data: repair orders, status, appointments.

Set the triggers

Choose what fires a message: RO closed, service declined, mileage interval, months since last visit.

Follow up automatically

Customers get messages tied to real shop events, and replies come back into one inbox.

Straight Answers

Questions Worth Asking

Is the Reynolds integration certified?

Yes. Matador is certified through the Reynolds Certified Interface (RCI) programme for ERA, so service data moves over an interface Reynolds has reviewed and sanctioned.

Can Matador write service appointments into Reynolds?

No. Appointments are read from Reynolds, not pushed back. Matador receives repair orders, RO status and service appointments; the write direction is not part of the integration.

What can I automate off Reynolds data?

Both live and historical service history. That covers ready-for-pickup and declined-service messages in the moment, plus mileage-based and lapsed-customer campaigns built on the history already in ERA.

How long does it take to connect?

Most stores connect their stack in under an hour and are live within days. Our team handles the configuration: you need a kickoff call and credentials for the systems you want connected.