Every Channel.
One Inbox.
Matador pulls every conversation your store has (SMS, email, phone calls, website chat, Facebook and the marketplace listings you already run) into a single inbox. One thread per customer, full history attached, with your AI agents and your team working the same queue instead of six different tabs.
Wherever the Customer Starts,
It Lands in the Same Place
A customer doesn't think in channels: they message the listing, text back, call at lunch and expect you to remember all of it. The inbox does.
Marketplace listings
CarGurus, Autotrader, Cars.com, Kijiji and the rest of your listing sites: every inquiry arrives as a conversation, not an email to dig out of a lead bucket.
Lands in the inboxSMS
The channel that closes. Texts from customers, AI agents and broadcasts all live on the customer's thread, nothing forked off in someone's personal phone.
Lands in the inboxPhone calls
Inbound calls (including the 5 AM ones Voice AI answers) show up on the thread with the conversation attached, so a text follow-up picks up where the call left off.
Lands in the inboxQuotes, trade estimates and the customers who still prefer their inbox: sent and received from the same thread as their texts, not a separate mail client.
Lands in the inboxWebsite chat
Chat AI works your website visitors, and the moment one shares a number the conversation continues over text: same thread, no restart.
Lands in the inboxFacebook & Marketplace
The volume firehose with the shortest patience window. Messenger inquiries arrive next to everything else instead of living in a browser tab nobody owns.
Lands in the inboxThe Whole Store,
On One Screen
Conversation list on the left, the live thread in the middle, and everything you know about the customer on the right: journey stage, consent, AI settings, the vehicle they're chasing. Nobody asks "what did we tell this guy?"
Lead journey on the thread
Inquiry, contact made, appointment, sale, service: the stage lives at the top of every conversation, so anyone who opens it knows exactly where the deal stands.
Consent at a glance
Opt-ins and opt-outs sit on the contact with a timestamp, per channel. If a customer opted out of email, the inbox simply won't let it happen.
AI summary on demand
Forty messages across three channels, compressed to a paragraph. A salesperson picking up a thread reads for ten seconds, not ten minutes.
AI toggles per channel
Turn the AI on for SMS and off for email, per customer. Hand a thread to a human mid-conversation and take it back after, and the history never splits.
Built for the whole team
Assignments, smart-inbox filters, unread queues and group views: BDC, sales and service all work the same inbox without stepping on each other.
Vehicle & interests attached
The vehicle of interest (VIN and all) plus tags and interests live beside the thread. Context follows the customer, not the salesperson's memory.
Leads Don't Die in the CRM.
They Die Between Tabs.
The customer texted, then called, then messaged the listing, and three different people saw a third of the story each. One inbox is how the follow-up actually follows up.
One thread, full history
Marketplace inquiry, text replies, the missed call Voice AI caught, the emailed quote: stitched into a single timeline per customer. Nothing to reconstruct, nothing to re-ask.
AI and humans, same queue
Your AI agents answer in the same inbox your team reads. They handle the volume and the after-hours; your people cherry-pick the hot ones, and every hand-off keeps the context.
Synced back to the CRM
The inbox isn't a silo of its own. Conversations and lead data flow to and from the CRM you already run: Reynolds, CDK, VinSolutions, eLead and the rest of the 63.
Stop Working Six Tabs.
Work One Inbox.
On the demo we'll connect your actual lead sources and show the merge live: marketplace inquiry to text to call, one thread, your team and the AI on the same screen.