New
Matador Platform · Omni-Channel Inbox

Every Channel.
One Inbox.

CarGurus, texts, calls, email, chat: one thread per customer.

Matador pulls every conversation your store has (SMS, email, phone calls, website chat, Facebook and the marketplace listings you already run) into a single inbox. One thread per customer, full history attached, with your AI agents and your team working the same queue instead of six different tabs.

Book a Demo See Inside the Inbox
63+integrations feeding one inbox
1 threadper customer, every channel attached
24/7AI coverage on the same queue
Every Source

Wherever the Customer Starts,
It Lands in the Same Place

A customer doesn't think in channels: they message the listing, text back, call at lunch and expect you to remember all of it. The inbox does.

Marketplace listings

CarGurus, Autotrader, Cars.com, Kijiji and the rest of your listing sites: every inquiry arrives as a conversation, not an email to dig out of a lead bucket.

Lands in the inbox

SMS

The channel that closes. Texts from customers, AI agents and broadcasts all live on the customer's thread, nothing forked off in someone's personal phone.

Lands in the inbox

Phone calls

Inbound calls (including the 5 AM ones Call AI answers) show up on the thread with the conversation attached, so a text follow-up picks up where the call left off.

Lands in the inbox

Website chat

Chat AI works your website visitors, and the moment one shares a number the conversation continues over text: same thread, no restart.

Lands in the inbox

Facebook & Marketplace

The volume firehose with the shortest patience window. Messenger inquiries arrive next to everything else instead of living in a browser tab nobody owns.

Lands in the inbox
Inside the Inbox

The Whole Store,
On One Screen

Conversation list on the left, the live thread in the middle, and everything you know about the customer on the right: journey stage, consent, AI settings, the vehicle they're chasing. Nobody asks "what did we tell this guy?"

Lead journey on the thread

Inquiry, contact made, appointment, sale, service: the stage lives at the top of every conversation, so anyone who opens it knows exactly where the deal stands.

Consent at a glance

Opt-ins and opt-outs sit on the contact with a timestamp, per channel. If a customer opted out of email, the inbox simply won't let it happen.

AI summary on demand

Forty messages across three channels, compressed to a paragraph. A salesperson picking up a thread reads for ten seconds, not ten minutes.

AI toggles per channel

Turn the AI on for SMS and off for email, per customer. Hand a thread to a human mid-conversation and take it back after, and the history never splits.

Built for the whole team

Assignments, smart-inbox filters, unread queues and group views: BDC, sales and service all work the same inbox without stepping on each other.

Vehicle & interests attached

The vehicle of interest (VIN and all) plus tags and interests live beside the thread. Context follows the customer, not the salesperson's memory.

Why One Inbox

Leads Don't Die in the CRM.
They Die Between Tabs.

The customer texted, then called, then messaged the listing, and three different people saw a third of the story each. One inbox is how the follow-up actually follows up.

One thread, full history

Marketplace inquiry, text replies, the missed call Call AI caught, the emailed quote: stitched into a single timeline per customer. Nothing to reconstruct, nothing to re-ask.

AI and humans, same queue

Your AI agents answer in the same inbox your team reads. They handle the volume and the after-hours; your people cherry-pick the hot ones, and every hand-off keeps the context.

Synced back to the CRM

The inbox isn't a silo of its own. Conversations and lead data flow to and from the CRM you already run: Reynolds, CDK, VinSolutions, eLead and the rest of the 63.

6channel types, one queue
63+integrations feeding it
1thread per customer, ever
0tabs to check before answering
Questions About the Inbox

Straight Answers

Which channels actually land in the one inbox?
SMS, email, phone calls, website chat, Facebook, and the marketplace listings you already run, including CarGurus, Autotrader, Cars.com and Kijiji. More than 63 integrations feed the same inbox, so a customer who messages a listing then texts back stays on one thread.
What does one thread per customer mean in practice?
It means the channel does not fragment the history. A CarGurus enquiry, the SMS reply, the call at lunch and the emailed trade estimate all attach to the same customer thread, so whoever picks it up next can see the whole story rather than a fragment.
Do phone calls really appear in a text thread?
Yes. A call answered by Call AI pins its recording and transcript to that customer's thread, so the conversation your team reads includes what was said out loud, not just what was typed.
Do the AI agents and my team fight over the same conversation?
No, they work the same queue rather than separate ones. The agents cover the hours and the volume your team cannot, and hand off when a human steps in, which is why the coverage can run 24/7 without anyone monitoring a second tool.
Does my team have to learn a new place to work?
Not necessarily. The inbox is on web, desktop and mobile, and the browser extension puts the same thread inside your CRM and any other tool that lives in a tab, so most stores keep working where they already are.
See It With Your Own Leads

Stop Working Six Tabs.
Work One Inbox.

On the demo we'll connect your actual lead sources and show the merge live: marketplace inquiry to text to call, one thread, your team and the AI on the same screen.

Book Your Free Demo See All 63 Integrations