DMS

CDK Drive Integration

CDK Drive feeds Matador repair orders, RO status and service appointments, so the service department can automate follow-up without anyone re-keying a thing.

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DMSCategory

Read from the DMSDirection

Repair orders + historyData

What Connects

Exactly What CDK Drive Syncs

What's live on the integration today, so you can plan your process around it.

Included

Live today on the CDK Drive integration.

Repair orders received as they are written
Live RO status
Service appointments
Automations driven by live service history
Automations driven by historical service data

Why It Matters

What Changes With CDK Drive Connected

CDK Drive is the system of record in a very large number of rooftops, which means the service history sitting in it is usually the richest customer data a store owns and the least used. Connecting it changes what your automations can key off: not "everyone who bought a car" but "everyone who declined a brake job in the last 90 days". Live RO status handles the immediate side: the vehicle-ready text, the status question answered without a phone call.

Connect

Matador is granted read access to CDK Drive service data: repair orders, status, appointments.

Set the triggers

Choose what fires a message: RO closed, service declined, mileage interval, months since last visit.

Follow up automatically

Customers get messages tied to real shop events, and replies come back into one inbox.

Straight Answers

Questions Worth Asking

Does Matador push appointments back into CDK Drive?

No. Service appointments, repair orders and RO status are read from CDK Drive. Matador does not write appointments back, so the DMS stays the single source of truth for the shop schedule.

How current is the RO data?

Repair orders are received as they are written and status updates as they change, which is what makes ready-for-pickup and declined-service messages possible while they still matter.

Can I build campaigns on past CDK service history?

Yes. Historical service data supports automations, so lapsed customers, declined work and mileage-based reminders can all be segmented from the history already in CDK Drive.

How long does it take to connect?

Most stores connect their stack in under an hour and are live within days. Our team handles the configuration: you need a kickoff call and credentials for the systems you want connected.