Reviews & Reputation
Reputation as a process, not a hope. Review invites ride along on your automations (after the sale, after the closed RO), capture a CSI score first, and route your happiest customers to the platforms where buyers actually look.
Score First.
Then Send the Happy Ones Public.
Invites ride your automations
Automated review invites go out after the sale and after the closed RO, without anyone on your team remembering to ask. Consistency is the whole game.
CSI score comes first
9–10 promoter → Google invite
7–8 passive → thank-you only
0–6 detractor → manager alerted, now
See your NPS live on the dashboard: who loves you, who's about to leave a 1-star, and how the score trends. The detractor surfaces while there's still time to fix it.
Happy customers, public places
Promoters get routed to Google, Facebook, and Yelp, the review sites where car (and bike) buyers actually look before they ever call you.
Consistent Volume
Is the Entire Game.
Humans ask for reviews when they remember, from customers they like. Dealership reputation management only works when everyone gets asked, every time, and the platform asks everyone.
Ask every customer, every time
Every sale, every closed RO, every single day: the invite goes out. Steady, automatic volume is what builds a review profile competitors can't catch up to.
Catch the 1-star in the bay
Fixed-ops CSI defense: the detractor surfaces while the car is still on the lift (before the survey, before the 1-star), with the manager alerted in time to make it right.
The local SEO flywheel
A steady post-RO review flow keeps your Google profile fresh, the #1 local ranking signal money can't buy. Automotive review management that compounds every week.
What a Month of
Asking Everyone Looks Like
Illustrative, but this is the shape of it: promoters flowing to the public sites, and the one sour visit caught before it ever became a star rating.
“Booked my brake job by text at 9 at night and the car was ready when they said. Easiest service visit I’ve had.”
✓ Promoter → routed to Google“They answered every question about the RAV4 before I even came in. No runaround on price.”
✓ Promoter → routed to Google“Wait was longer than quoted.”
⚠ 7/10 CSI → manager alerted, resolved in the bay“The video they sent of my worn pads sold me. First shop that ever showed me instead of telling me.”
✓ Promoter → routed to Google“Got a reminder I was due for service. Didn’t even remember myself. In and out Saturday morning.”
✓ Promoter → routed to Facebook“Texted at lunch, test drive booked for 4pm same day. This is how every dealership should work.”
✓ Promoter → routed to GoogleStraight Answers
When does a review invite go out?
Does it ask everyone for a public review?
So it catches unhappy customers before they post?
Which review sites can it route to?
Do I get a reputation metric out of it, or just reviews?
Make Every Good Visit
Count in Public
On the demo, we'll wire a review invite onto your post-RO flow and show you the live NPS view: promoters, detractors, and the trend line your GM will ask about.