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Tekion Integration
Matador reads repair orders, RO status and service appointments from Tekion, and turns both live and historical service data into automated follow-up.
Exactly What Tekion Syncs
What's live on the integration today, so you can plan your process around it.
Included
Live today on the Tekion integration.
- Repair orders received as they are written
- Live RO status
- Service appointments
- Automations driven by live service history
- Automations driven by historical service data
What Changes With Tekion Connected
Tekion being cloud-native means the service data arrives clean and current, which shows up in what you can automate: the difference between "we think this customer is due" and "this customer declined an alignment on the fourteenth". Matador uses that to send follow-up that references the actual recommendation, which is the version customers reply to. Historical data is available for segmentation from day one rather than after a migration.
Connect
Matador is granted read access to Tekion service data: repair orders, status, appointments.
Set the triggers
Choose what fires a message: RO closed, service declined, mileage interval, months since last visit.
Follow up automatically
Customers get messages tied to real shop events, and replies come back into one inbox.
Questions Worth Asking
Does the Tekion integration write appointments back?
What service data can Matador act on?
Do I need Tekion for the sales side too?
How long does it take to connect?
See It Running On
Your Tekion Data
See it running against your own stack. Fifteen minutes, no slide deck.