DMSAlso inventory feed

PBS Systems Integration

PBS covers two jobs at once: service data (repair orders, RO status, appointments) plus inventory ingestion over the PBS API when no Tier 1 website feed is available.

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DMSCategory

Read from the DMSDirection

Repair orders + historyData

What Connects

Exactly What PBS Systems Syncs

What's live on the integration today, so you can plan your process around it.

Included

Live today on the PBS Systems integration.

Repair orders received as they are written
Live RO status
Service appointments
Automations driven by live service history
Automations driven by historical service data
Inventory ingestion over the PBS API (Tier 2)

Why It Matters

What Changes With PBS Systems Connected

PBS is one of the few connections that spans both the service bay and the vehicle list, which makes it unusually efficient to set up. On the service side you get the full picture: the RO as it is written, its status as it moves, and the history behind it. On the inventory side the PBS API can act as a Tier 2 source, so a store whose website provider has no direct feed still gets vehicle data into Matador and the AI can answer availability questions accurately.

Connect

Matador is granted read access to PBS Systems service data: repair orders, status, appointments.

Set the triggers

Choose what fires a message: RO closed, service declined, mileage interval, months since last visit.

Follow up automatically

Customers get messages tied to real shop events, and replies come back into one inbox.

Straight Answers

Questions Worth Asking

Can PBS supply my inventory as well as service data?

Yes. Inventory ingestion over the PBS API is available as a Tier 2 source. We use it when your website provider has no direct Tier 1 feed. A Tier 1 feed is preferred where one exists, because VDP links and photos are more reliable.

Does Matador write service appointments into PBS?

No. Service appointments, repair orders and RO status are read from PBS; appointments are not pushed back into the DMS.

What automations can run off PBS service history?

Live and historical both. Live status drives ready-for-pickup and declined-service messages; historical data drives lapsed customer and mileage-interval campaigns.

How long does it take to connect?

Most stores connect their stack in under an hour and are live within days. Our team handles the configuration: you need a kickoff call and credentials for the systems you want connected.