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PBS Systems Integration
PBS covers two jobs at once: service data (repair orders, RO status, appointments) plus inventory ingestion over the PBS API when no Tier 1 website feed is available.
Exactly What PBS Systems Syncs
What's live on the integration today, so you can plan your process around it.
Included
Live today on the PBS Systems integration.
- Repair orders received as they are written
- Live RO status
- Service appointments
- Automations driven by live service history
- Automations driven by historical service data
- Inventory ingestion over the PBS API (Tier 2)
What Changes With PBS Systems Connected
PBS is one of the few connections that spans both the service bay and the vehicle list, which makes it unusually efficient to set up. On the service side you get the full picture: the RO as it is written, its status as it moves, and the history behind it. On the inventory side the PBS API can act as a Tier 2 source, so a store whose website provider has no direct feed still gets vehicle data into Matador and the AI can answer availability questions accurately.
Connect
Matador is granted read access to PBS Systems service data: repair orders, status, appointments.
Set the triggers
Choose what fires a message: RO closed, service declined, mileage interval, months since last visit.
Follow up automatically
Customers get messages tied to real shop events, and replies come back into one inbox.
What Runs on Top of the PBS Connection
The integration is the plumbing. These are the AI agents and tools that use it to answer, follow up and book — all included in the platform.
AI Reply
Every internet lead answered by text in under 30 seconds, then worked to a booked appointment.
Explore AI Reply →AI AgentCall AI
The AI receptionist that answers every inbound call, books service and routes the rest.
Explore Call AI →AI AgentChat AI
Website chat that turns anonymous visitors into names, numbers and booked appointments.
Explore Chat AI →AI AgentAI Follow-Up
Months of automated follow-up that revives cold leads without anyone driving it.
Explore AI Follow-Up →PlatformSMS Broadcast
Compliant text campaigns to your whole database, segmented on real conversation data.
Explore SMS Broadcast →PlatformAnalytics & Scorecard
Every conversation, appointment and outcome measured on one dashboard, per store and per rep.
Explore Analytics & Scorecard →Proof From 1,500+ Rooftops
What dealers report on G2 after putting Matador on top of the stack they already run.
“Way better internet lead response times and customers getting their questions answered much faster for both sales and service.”
“Biggest problem was follow up, and since Matador, it’s been significantly better. Better follow up and more involvement from Sales People with clients. It’s helped us on weekends when we’re closed, holidays, late nights when we have those random leads coming in at 3AM.”
“Our Contact Made % has increased. We have set more appointments due overnight to the ability to communicate with clients during non business hours.”
Fifteen minutes. We replay your own leads, not a slide deck.
Questions Worth Asking
Can PBS supply my inventory as well as service data?
Does Matador write service appointments into PBS?
What automations can run off PBS service history?
How long does it take to connect?
See It Running On
Your PBS Systems Data
See it running against your own stack. Fifteen minutes, no slide deck.