How Ocean Subaru used AI powered Automations to accelerate their dealership.
Ocean Subaru implemented Matador’s Ai powered automations and 1:1 SMS solutions with stellar results
82%
Sales to Service Retention
88%
Shown Appointments
5X
Maintenance Approvals
The Problem
Ocean Subaru’s service consultants like most dealerships found themselves tied to the phone calling customers with vehicle updates, obtaining repair authorizations and informing customers of repair completions.
They knew there had to be a more efficient way to communicate with service customers than what was more than often an endless game of phone tag.
By implementing Matador Ai’s suite of SMS powered 1:1 communication and marketing tools Ocean Subaru was able to reach service customers by their preferred means; SMS.
Resulting in their service team being more productive, more service appointments in the service drive and increased customer retention.
No longer were service advisors leaving voicemails and playing phone tag with customers; but are selling more maintenance, increasing customer satisfaction and exceeding customers expectations.
82%
Sales to Service Retention
Matador Ai’s automations kept sales customers coming back after the sale, with service reminders, promotions and the ability to book service appoints conveniently via 1:1 SMS.
88%
Shown Appointments
Matador Ai’s intelligent appointment reminder integration with customer’s Google and Outlook Calendars drove more service drive traffic with less no shows
5X
Maintenance Approvals
By providing live video and images of technician recommended maintenance items; customers in increased trust approved more maintenance items found during Multi Point Vehicle Inspections.
+20%
NPS Score
Matador Ai’s automations kept sales customers coming back after the sale, with service reminders, promotions and the ability to book service appoints conveniently via 1:1 SMS.
