Home/Integrations/TMS
TMS Integration
TMS imports leads into Matador and takes appointments back the other way. Messaging and rep assignment stay in step; appointment sync runs one direction only.
Exactly What TMS Syncs
What's live on the integration today, so you can plan your process around it.
Included
Live today on the TMS integration.
- Appointments pushed and updated
- Text messages written back to the lead record
- Emails written back to the lead record
- User assignment kept in step
- Leads imported into Matador
- Open in CRM: jump from Matador to the TMS record
What Changes With TMS Connected
The useful asymmetry here is on appointments: Matador writes them into TMS and updates them there, but does not read appointments that were booked directly in TMS. In practice that means Matador should be the booking surface. If the desk books in TMS instead, Matador will not know and may keep following up. Lead import runs the other way, so new TMS leads reach the AI without anyone exporting a list.
Connect
We authenticate Matador against your TMS account. No export, no CSV, no IT project.
Match your process
Rep assignment, sequences and message rules are configured to how your desk already runs.
Work one inbox
Conversations happen in Matador and land on the TMS record, so the CRM stays the system of record.
What Runs on Top of the TMS Connection
The integration is the plumbing. These are the AI agents and tools that use it to answer, follow up and book — all included in the platform.
AI Reply
Every internet lead answered by text in under 30 seconds, then worked to a booked appointment.
Explore AI Reply →AI AgentCall AI
The AI receptionist that answers every inbound call, books service and routes the rest.
Explore Call AI →AI AgentChat AI
Website chat that turns anonymous visitors into names, numbers and booked appointments.
Explore Chat AI →AI AgentAI Follow-Up
Months of automated follow-up that revives cold leads without anyone driving it.
Explore AI Follow-Up →PlatformSMS Broadcast
Compliant text campaigns to your whole database, segmented on real conversation data.
Explore SMS Broadcast →PlatformAnalytics & Scorecard
Every conversation, appointment and outcome measured on one dashboard, per store and per rep.
Explore Analytics & Scorecard →Proof From 1,500+ Rooftops
What dealers report on G2 after putting Matador on top of the stack they already run.
“Biggest problem was follow up, and since Matador, it’s been significantly better. Better follow up and more involvement from Sales People with clients. It’s helped us on weekends when we’re closed, holidays, late nights when we have those random leads coming in at 3AM.”
“Our Contact Made % has increased. We have set more appointments due overnight to the ability to communicate with clients during non business hours.”
“Way better internet lead response times and customers getting their questions answered much faster for both sales and service.”
Fifteen minutes. We replay your own leads, not a slide deck.
Questions Worth Asking
Which direction do appointments sync?
Do new TMS leads reach the AI automatically?
Can I manage the AI from TMS?
How long does it take to connect?
See It Running On
Your TMS Data
See it running against your own stack. Fifteen minutes, no slide deck.