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DealerCX Integration
The DealerCX and Affinitiv connection covers both sides: leads and appointments sync two-way, and sequences, AI agents and broadcast campaigns can all be driven from DealerCX data.
Exactly What DealerCX Syncs
What's live on the integration today, so you can plan your process around it.
Included
Live today on the DealerCX integration.
- Appointments pushed, pulled and updated
- Text messages written back to the customer record
- Emails written back to the customer record
- User assignment kept in step
- Leads imported into Matador
- AI agents and sequences managed from DealerCX
- Broadcast campaigns triggered from DealerCX data
- Inventory ingestion as a Tier 2 feed (Affinitiv)
What Changes With DealerCX Connected
Most CRM integrations stop at reading leads. This one goes further: the campaign layer is wired in, so a DealerCX segment can start a Matador broadcast and a Matador sequence can be managed without leaving DealerCX. Affinitiv also serves as a Tier 2 inventory source, which means a single connection can cover both the customer side and the vehicle side for stores whose website provider has no direct feed.
Connect
We authenticate Matador against your DealerCX account. No export, no CSV, no IT project.
Match your process
Rep assignment, sequences and message rules are configured to how your desk already runs.
Work one inbox
Conversations happen in Matador and land on the DealerCX record, so the CRM stays the system of record.
What Runs on Top of the DealerCX Connection
The integration is the plumbing. These are the AI agents and tools that use it to answer, follow up and book — all included in the platform.
AI Reply
Every internet lead answered by text in under 30 seconds, then worked to a booked appointment.
Explore AI Reply →AI AgentCall AI
The AI receptionist that answers every inbound call, books service and routes the rest.
Explore Call AI →AI AgentChat AI
Website chat that turns anonymous visitors into names, numbers and booked appointments.
Explore Chat AI →AI AgentAI Follow-Up
Months of automated follow-up that revives cold leads without anyone driving it.
Explore AI Follow-Up →PlatformSMS Broadcast
Compliant text campaigns to your whole database, segmented on real conversation data.
Explore SMS Broadcast →PlatformAnalytics & Scorecard
Every conversation, appointment and outcome measured on one dashboard, per store and per rep.
Explore Analytics & Scorecard →Proof From 1,500+ Rooftops
What dealers report on G2 after putting Matador on top of the stack they already run.
“Way better internet lead response times and customers getting their questions answered much faster for both sales and service.”
“Biggest problem was follow up, and since Matador, it’s been significantly better. Better follow up and more involvement from Sales People with clients. It’s helped us on weekends when we’re closed, holidays, late nights when we have those random leads coming in at 3AM.”
“Our Contact Made % has increased. We have set more appointments due overnight to the ability to communicate with clients during non business hours.”
Fifteen minutes. We replay your own leads, not a slide deck.
Questions Worth Asking
Can DealerCX data start a Matador broadcast?
Does Affinitiv cover inventory too?
How long does it take to connect?
See It Running On
Your DealerCX Data
See it running against your own stack. Fifteen minutes, no slide deck.